Comcast - Component Library
Reducing Time to Deployment by ~1.25 days
Enabling users to operate more efficiently in core business practices
Problem
Reliability Engineering is a large org within Comcast. They had never hired a content designer, and they had no universal content processes. The product teams and engineers wrote user interface messaging themselves, which took up too much of their time. They weren’t familiar with user experience best practices, so they missed some opportunities.
Solution
Instill consistent and efficient content processes by creating a component library that provides downloadable design and messaging blocks that can be combined into innumerable patterns, enabling engineers and product teams to easily create user interfaces, freeing up time for engineers and increasing efficiency for users.
Outcome
A reduction in time to deployment that enabled engineers to complete more updates and features per quarter, creating more efficient tools. Updated messaging across internal tools at Comcast that enabled everyone from customer support representatives to engineers to spend less time on tasks.
Process
Homepage
Clearer Instructions to Invite Users In
After completing the first homepage, we broadened our scope. We wanted the library to be something anyone internal to Comcast could understand and use. I redid the homepage to ensure that people would have a clear understanding of what the library does, even if they didn’t have context.
An Incomplete Invitation to Internal Users
The component library is a new way to develop user interfaces on internally facing web-based applications at Comcast. The goal was to create a community of contributors, so that the library reflects design elements from across the enterprise.
The library focuses on design elements for internal users, so I created a tone that reflects Comcast’s overarching culture of community, inclusion and informal camaraderie.
Support Page
Solving Issues and Contributing Ideas
The structure of the content on this page reflects the overarching goal of the library, which is to save time for engineers and product teams while encouraging creativity and consistency.
Because users are visiting this page for different reasons, I supply the basic information and link out to specifics, so that they don’t have to sift through instructions that aren’t necessary for their use case.
Outcome: A page that offers support, encourages contribution and celebrates the internal user at Comcast.